taka22 Privacy
Policy

taka22 collects personal data from you in several ways: directly when you register an account, indirectly through your activity on the platform, and automatically through technical systems such as cookies and server logs. The categories of personal data we collect are described below.

Registration and Account Data

When you create a taka22 account, we collect the information you provide in the registration form. This includes:

• Full legal name
• Date of birth
• Email address
• Bangladeshi mobile phone number
• Residential address (district, division, and country)
• Username and hashed password
• Preferred currency (Bangladeshi Taka / BDT)

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate, as well as proof of address documents and payment method ownership evidence. This data is collected to verify your identity, confirm your age (18+ requirement), and satisfy anti-money-laundering obligations.

Financial and Transaction Data

We collect records of all financial transactions carried out on your taka22 account, including deposits, withdrawals, wagers, bonus credits, and adjustments. This includes payment method identifiers (e.g., your bKash, Nagad, or Rocket wallet number, or the last four digits of a card) and transaction timestamps. We do not store full card numbers or mobile banking PINs on our servers.

Gaming Activity Data

We collect detailed records of your gaming behaviour on taka22, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests). This data is used to operate the platform, resolve disputes, and support responsible gaming monitoring.

Technical and Device Data

When you access taka22, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is collected for security, fraud prevention, and platform optimisation purposes.

taka22 processes your personal data only for clearly defined purposes. We do not sell your personal data to third parties. The primary purposes for which we use your information are:

• Account creation and management: To open your taka22 account, maintain your profile, process your transactions, and deliver platform services.
• Age and identity verification: To confirm that you are at least 18 years of age and that the identity details you provided are accurate, in compliance with our player protection obligations.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks operating in Bangladesh.
• Customer support: To respond to your queries, complaints, and requests submitted via live chat, email, or WhatsApp.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats.
• Responsible gaming: To monitor your gaming activity for signs of problematic behaviour, to apply deposit limits or self-exclusion restrictions you have requested, and to contact you if our systems flag a potential concern.
• Regulatory compliance: To fulfil our obligations under applicable offshore gaming regulations and anti-money-laundering frameworks.
• Marketing and promotions: To send you information about taka22 promotions, bonuses, and new game releases — but only if you have opted in to marketing communications. You may withdraw consent at any time by updating your account communication preferences or contacting support.
• Platform improvement: To analyse aggregated, anonymised usage data to improve taka22's product offerings, game catalogue, and user experience.

taka22 will not process your personal data for any purpose incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

Cookies are small text files placed on your device by a website when you visit it. taka22 uses the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the taka22 platform to function. They enable core features such as session authentication, account security tokens, and load balancing. These cookies cannot be disabled without materially impairing your ability to use the platform.

Functional Cookies

Functional cookies remember your preferences such as language settings, preferred game categories, and display options. They are not essential but significantly improve your experience on taka22. Disabling them means your preferences will not be saved between sessions.

Analytics Cookies

We use analytics tools to collect aggregated, anonymised data about how players interact with the taka22 platform — which pages are visited, how long sessions last, and which features are most used. This data helps us continually improve the platform. Analytics cookies do not identify you personally.

Security and Fraud-Detection Cookies

taka22 deploys cookies that assist our fraud detection and account security systems in identifying unusual login patterns, suspected bot activity, and other anomalous behaviour. These cookies process technical identifiers but do not contain your personal details in readable form.

Managing Cookies

You can control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging into your taka22 account. For more information about managing cookies, consult your browser's help documentation.

taka22 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your data in the following limited circumstances:

Payment Processors

To process your deposits and withdrawals, taka22 shares the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard). These partners are bound by their own privacy and data security obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.

Identity Verification Providers

We may engage third-party KYC and identity verification service providers to assist in verifying player identities and age. Any such provider operates under a strict data processing agreement with taka22 and may only process your data for the verification purpose specified.

Game Software Providers

taka22's game catalogue is powered by internationally recognised software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certain technical session data (such as game round IDs, bet amounts, and RNG certification data) may be shared with these providers for the purpose of game delivery, dispute resolution, and regulatory compliance. Game providers do not receive your name, contact details, or payment information.

Legal and Regulatory Disclosure

taka22 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or legitimate regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of taka22's business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy terms that will govern their data going forward.

taka22 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the taka22 platform, ensuring that your login credentials, payment details, and personal information are protected in transit.
• Password hashing using industry-standard cryptographic algorithms. taka22 never stores your password in plain text. Our systems store only a one-way cryptographic hash, meaning even taka22 staff cannot read your password.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and undergo regular security training.
• Intrusion detection systems that continuously monitor the taka22 infrastructure for anomalous access patterns, attempted breaches, and denial-of-service attacks.
• Regular security audits and penetration testing conducted by qualified third-party security professionals to identify and remediate vulnerabilities before they can be exploited.
• Data minimisation — we collect only the personal data that is genuinely necessary for the purposes described in this Privacy Policy and do not retain data for longer than required.

While taka22 employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

taka22 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as we are required to retain it under applicable legal and regulatory obligations. The specific retention periods we apply are:

When personal data is no longer required and its retention period has expired, taka22 will securely delete or anonymise that data in accordance with our internal data disposal procedures. Anonymised, aggregated data (from which individuals cannot be identified) may be retained indefinitely for statistical and analytical purposes.

As a taka22 player whose personal data we process, you hold the following rights with respect to your information:

Right of Access

You have the right to request a copy of the personal data that taka22 holds about you. Upon a valid request, we will provide you with a summary of your data, the purposes for which it is processed, and details of any third parties with whom it has been shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data (such as your registered name), rectification may require you to submit supporting identity documentation.

Right to Erasure

In certain circumstances you may request that taka22 delete your personal data. This right is subject to limitations — we are not able to erase data that we are legally required to retain (such as KYC documents and transaction records). Where erasure is not possible in full, we will explain which data can be deleted and which must be retained, and for how long.

Right to Restrict Processing

You may request that taka22 temporarily restrict the processing of your personal data while a query or complaint is being investigated. During a restriction period, we will continue to store your data but will not actively process it for other purposes.

Right to Object to Marketing

If you have previously opted in to receive marketing communications from taka22 and wish to stop receiving them, you can withdraw your consent at any time by updating your account notification preferences, or by contacting our support team. Withdrawal of marketing consent will not affect the lawfulness of any processing that occurred prior to the withdrawal.

Right to Data Portability

Where technically feasible and where processing is based on your consent or on a contract with you, you may request that taka22 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way taka22 handles your personal data, please contact our support team directly. We are committed to addressing all privacy-related inquiries with care and professionalism.

How to Contact Us

You can reach the taka22 privacy team through any of the following channels:

• Email: [email protected] (subject line: "Privacy Rights Request" for data subject requests)
• Live Chat: Available 24/7 directly on the taka22 platform
• WhatsApp: +880 1700 000000 (Bangladesh Standard Time, UTC+6)

Complaints Process

If you believe that taka22 has processed your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection principles, you have the right to raise a formal complaint. Please submit your complaint in writing to [email protected], providing as much detail as possible about your concern, the data involved, and the outcome you are seeking.

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 calendar days. Where a complaint is particularly complex, we may request additional information or extend the response period, in which case we will notify you of the extension and the expected resolution date.

Policy Updates

taka22 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players via platform notification or email to the address associated with your account. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your data.